Ninety-four percent of respondents to this survey were satisfied with their overall Leaders banking experience. That’s considerably better than the industry average of 79 percent in the 2016 J.D. Power Retail Banking Satisfaction Study. 95 percent indicated they would consider Leaders Bank for future banking needs, and 96 percent would recommend Leaders to a friend or business associate. In addition, more than 95 percent rated Leaders Bank employees “truly outstanding or very good” on professionalism, product knowledge and responsiveness.
The survey also indicated the percentage of customers currently using each of the Bank’s services. Services used most by respondents were deposit accounts, commercial and industrial loans and online banking, followed by treasury management services, mobile banking, commercial real estate loans, and mortgages/home equity loans.
Here’s a sampling of the survey comments made by Leaders Bank customers:
1. Customer Joel Stava said “We are a long term account holder, and overall find Leaders to be a steady and reliable bank.”
2. “The staff at Leaders Bank is fabulous,” said customer Pam Horton. “Customer service is second to none.”
3. “Thank you for outstanding service and delivery. I look forward to expanding the relationship as situation warrants,” said customer Scott Crompton.
Does your bank generate the high level of satisfaction enjoyed by Leaders Bank customers?